1. Introduction
Dream Wall is a wall printing company operating in the United Arab Emirates, operating under the DED license PixelDrop Technical Services LLC (License No: 1479630). These Terms and Conditions govern your use of our website and the services we provide, including wall printing services. By accessing or using our website, you agree to comply with these terms.
2. Services
Our primary service is wall printing, where we provide customized printing solutions for interior and exterior walls. All orders are subject to the terms outlined here and any additional agreements specific to the project.
3. User Responsibilities
- You must provide accurate and complete information when placing an order.
- You are responsible for obtaining any necessary permissions for wall printing on your property, including landlord or property owner consent.
- You agree not to use our website for unlawful purposes or in a way that infringes upon the rights of others.
4. Orders and Payments
- Orders can be placed through our website or by booking our services with our sales representative.
- Prices for services will be automatically calculated by our online wall planner or quoted by a sales representative based on the project scope and specifications. Any changes to the agreed specifications may incur additional costs.
- Full payment is required prior to the commencement of work. Payments can be made through our website or through alternative methods arranged by our sales team.
5. Cancellation and Refund Policy
- We reserve the right to cancel or reschedule any service order.
- Rescheduling made on the same day will incur a rescheduling fee, as determined by the sales representative, to cover the inconvenience caused by the scheduling changes.
- Cancellation of the service order will be subject to cancellation charges, as determined by the sales representative.
- Refunds will be processed within 15-20 working days, and cancellation charges will be applicable.
6. Limitation of Liability
While we strive to provide high-quality services, Dream Wall is not responsible for:
- Variations in color or texture due to wall conditions.
- Delays caused by factors beyond our control, such as weather or supply chain issues.
- Our liability is limited to the cost of the services provided.
7. Ownership and Copyright
- Intellectual Property: All content on our website, including images, text, logos, and designs, are protected by copyright and trademark laws. You may not use, copy, or distribute any content from the website without our written consent.
- Client Materials: You retain ownership of any materials you provide to us (e.g., images or designs) but grant us a license to use, reproduce, and modify those materials solely for the purpose of fulfilling your order.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
9. Changes to Terms
Dream Wall reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
10. Governing Law
These Terms and Conditions are governed by the laws of Dubai, United Arab Emirates. Any disputes arising from these terms or our services shall be resolved in the courts of Dubai, United Arab Emirates.
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.